NHSE CV19 Optimised NHS Volunteer Roles 

The following NHS Volunteer roles have been developed by NHS England and NHS Improvement in order to optimise NHS in-hospital volunteering services as part of the NHS response to COVID-19 outbreak.

These roles take into account feedback and conversations with NHS staff and volunteers as to what tasks and roles can add greatest value and provide support to staff and patients as part of the COVID-19 response.

Overview

Roles listed in this document have been developed and approved by NHS England and NHS Improvement as appropriate to offer to NHS Volunteers to compliment local trust COVID-19 responses. They have been endorsed and agreed by Clinical Leadership, Infection Prevention and Control leads and PPE supply chain colleagues and are in keeping with national NHS guidance. They should continue to be reviewed in line with national NHS and PHE guidance as different stages of the COVID-19 incident response are triggered.

Implementing new or adapted volunteer roles
We recognise many trusts have already introduced new or adapted volunteer roles as part of their local response to COVID-19. We encourage trusts to continue to do this, ensuring risks are assessed and mitigated in line with national guidance from the NHS and PHE. The below roles are not prescriptive and not mandatory but instead provide “off the shelf” roles that can be utilised in trusts where volunteer managers are looking to optimise volunteering roles further.

The suggested tasks can be tailored to take into account the infrastructure within individual organisations d to meet the specific needs of patients and staff locally. Any new roles adopted should be cleared through relevant trust sign off processes, e.g. with clinical or workforce leads to ensure they are embedded within local planning and delivery. 
Where roles involve volunteers having direct patient contact/volunteering in COVID-19 positive environments then the trust is  responsible for provision of PPE that is commensurate with the tasks they are being asked to do, in line with the national guidance on PPE requirements.

Optimised Volunteer Roles
The roles below have focussed on the needs of acute trusts but can be adopted by mental health or community trusts. Further work is ongoing to scope any additional roles that would offer greater benefit to patients and staff in non-acute settings. The roles listed include new, temporary roles in response to specific COVID-19 related guidance and existing NHS volunteer roles adapted in light of restricted
duties/increased needs.

Administrative volunteer

Purpose:

  • Supporting central administration functions and departments across the Trust
  • Improving patient and staff experience by providing administrative support in areas where there is increased demand or where extra support will make an effective contribution to day to day running of services.

Base: Departments across the Trust

Key tasks:

Tasks may include the following:

Dealing with patient enquiries

  • Responding to enquiries in a polite manner and ensuring an appropriate response is initiated
  • Updating and maintaining computerised patient records and ensuring data (including Local Authority systems, if required) is accurate and up to date.
  • Typing up and mailing clinic documentation to health professionals and patients
  • Prioritising, typing and dispatching patient correspondence such as assessment letters, discharge summaries and other documents accurately and efficiently
  • Supporting staff in dealing with urgent referrals from professionals
  • Collation of patient packs/information

HR/Rostering

  • Supporting staff coordination centres and rostering
  • Triaging communications from staff
  • Disseminating information to staff

Data/Reporting

  • Helping to collate information for daily SitRep reporting
  • Undertaking other miscellaneous tasks as required to support admin functions

Exclusions:

Volunteers are not expected to be involved in any of the following:

  • Clinical or medical treatments of any kind
  • Psychological interventions
  • Moving or handling of patients
  • Personal care activities including toileting and bathing
  • Escorting patients off hospital premises

This role does not involve direct face to face patient contact but may include dealing with queries by telephone or email.

Person Specification and Requirements

Good communication skills:

  • Able to follow instructions
  • Willingness to help and support staff and patients
  • Able to liaise with professional staff at all levels
  • Able to demonstrate empathy and compassion
  • Adaptable and willing to learn
  • Calm and composed
  • Punctual and reliable
  • Able to work independently and as part of a team
  • Comfortable working in a fast-paced environment
  • Understanding of need for confidentiality
  • Commitment to uphold trust core values and NHS policies

Administrative Experience:

  • Experience of administrative & secretarial work
  • Experience of using computerised databases
  • Front line customer service experience
  • Intermediate Microsoft Excel skills
  • Audio typing skills
  • Experience of working in NHS setting or similar large organisation (desirable)
  • Knowledge of computerised patient databases (desirable)

Training and Support needs:

  • Health and Safety
  • Infection Prevention and Control
  • Confidentiality
  • Safeguarding
  • Equality and Diversity
  • Local trust induction and orientation
  • Training in patient databases and NHS systems
  • Any other mandatory training as specific by the trust

COVID-19 Guidance:

In line with government advice volunteers must:
o Be healthy, fit and well
o Be under 70;
o Not be pregnant;
o Not fall into one of the population groups that are considered to be more vulnerable to COVID-19 (list here)
• All volunteers must be made aware of the need to stop volunteering should they feel unwell and to follow the latest government and NHS advice for the public especially regarding COVID-19 symptoms.
• Training, guidance and induction to be provided via e-learning or virtual technology where possible

Staff Wellbeing Volunteer

Purpose:

Support running of staff wellbeing hubs/stations (as appropriate) and provide general support to staff during times of increased pressure and anxiety

Base: Designated sites across the Trust

Key tasks:

Tasks may include the following:
• Creating a safe, welcoming space for staff to access before, during and after their shift
• Ensuring supplies of food, hot and cold drinks, toiletries etc available for staff
• Serving refreshments to staff pre, post or on shift breaks
• Directing staff to additional sources of support as appropriate (psychiatry, psychology teams, chaplaincy teams, counselling, Employee Assistance Programmes etc)
• Packing wellbeing bags for staff
• Spending time with staff, encouraging them to talk if they wish to
• Escalating any concerns re staff mental or physical health to an agreed point of contact
• Promoting and encouraging staff to access and make use of the wellbeing resources
• Taking receipt of, organising and distributing donations from the public and local companies
• Undertaking other miscellaneous tasks as required

Additional support (optional)
• Supporting staff coming in and out of Covid-19 positive environments with donning, doffing and disposal of PPE and providing cold water on breaks

Exclusions:

Volunteers are not expected to be involved in any of the following:
• Clinical or medical treatments of any kind
• Psychological interventions
• Moving or handling of patients
• Personal care activities including toileting and bathing
• Escorting patients off hospital premises

Where volunteers have additional qualifications or experience such as counselling, spiritual support, Mental Health First Aid etc the use of these skills should be discussed with the Voluntary Service Manager and agreed acknowledging the boundaries of the volunteer role.

Person Specification and Requirements:

• Good communications skills
• Able to follow instructions
• Willingness to help and support staff and patients
• Able to liaise with professional staff at all levels
• Able to demonstrate empathy and compassion
• Adaptable and willing to learn
• Calm and composed
• Punctual and reliable
• Able to work independently and as part of a team
• Comfortable working in a fast-paced environment
• Understanding of need for confidentiality
• Commitment to uphold trust core values and NHS policies
• Able to recognise when to escalate concerns
• Mental Health First Aid (desirable)

Training and Support needs:

• Health and Safety
• Infection Prevention and Control
• Use of Personal Protective Equipment (PPE) (if required for the role)
• Confidentiality
• Safeguarding
• Equality and Diversity
• Local trust induction and orientation
• Any other mandatory training as specific by the trust

COVID-19 Guidance:

In line with government advice volunteers must:
    o Be healthy, fit and well
    o Be under 70;
    o Not be pregnant;
    o Not fall into one of the population groups that are considered to be more vulnerable to COVID-19 (list here)
• All volunteers must be made aware of the need to stop volunteering should they feel unwell and to follow the latest government and NHS advice for the public especially regarding COVID-19 symptoms.
• Training, guidance and induction to be provided via elearning or virtual technology where possible
• Where volunteers are supporting staff entering and exiting Covid-19 positive environments then suitable PPE must be supplied in line with PHE guidance.
• Volunteers must be trained in the usage, donning, doffing, and disposal of PPE in line with PHE guidance
• Social distancing and good hand hygiene should be adhered to where possible.

Patient Liaison Support Volunteer

Purpose:

In response to reduced hospital visiting, volunteers will support staff in responding to queries from patients’ relatives and help to act as liaison between relatives, patients and staff.

Base: Across the Trust as required

Key tasks:

Tasks may include the following:
• Relaying communications from relatives to patients (by passing to staff on wards) including facilitating initiatives such as “Letters from Loved ones”
• Supporting communication helplines set up to communicate with patients’ families
• Assisting with use of social media to keep in touch with families
• Answering simple queries from the public e.g. regarding visiting guidance
• Triaging queries from relatives on patient status updates
• Supporting discharge lounges in contacting relatives to help transport patients back home
• Supporting discharge lounges with onward transport requests and chasing updates
• Help to repatriate patient’s belongings and/or arranging delivery of items back to patients’ families

Exclusions:

Volunteers are not expected to be involved in any of the following:
• Clinical or medical treatments of any kind
• Psychological interventions
• Moving or handling of patients
• Personal care activities including toileting and bathing
• Escorting patients off hospital premises
• Volunteers must not comment on patients’ clinical care or condition unless at the request of a clinical staff member and then only relay information agreed and scripted by the clinical member of staff

This role does not involve direct face-to-face patient contact, but may include dealing with queries by telephone or email.

Person specification and requirements:

• Excellent oral and written communication skills
• Good active listening skills and ability to empathise
• Able to follow instructions
• Willingness to help and support staff and patients
• Able to liaise with professional staff at all levels
• Able to demonstrate empathy and compassion
• Adaptable and willing to learn
• Calm and composed
• Punctual and reliable
• Able to work independently and as part of a team
• Comfortable working in a fast-paced environment
• Understanding of need for confidentiality
• Commitment to uphold trust core values and NHS policies

Training and Support needs:

• Health and Safety
• Infection Prevention and Control
• Confidentiality
• Safeguarding
• Equality and Diversity
• Local trust induction and orientation
• Any other mandatory training as specific by the trust

COVID-19 guidance:

In line with government advice volunteers must:
o Be healthy, fit and well
o Be under 70;
o Not be pregnant;
o Not fall into one of the population groups that are
considered to be more vulnerable to COVID-19 (list here)
• All volunteers must be made aware of the need to stop
volunteering should they feel unwell and to follow the latest
government and NHS advice for the public especially
regarding COVID-19 symptoms.
• Training, guidance and induction to be provided via elearning or virtual technology where possible
• The role is not based in a clinical area in direct contact with patients, but volunteers may pass through public areas to deliver messages to wards. Social distancing and good hand hygiene should be adhered to.
• To reduce risk of transmission, Patient Liaison Support Volunteers shouldn’t enter wards or clinical areas where at all possible.

Patient Buddy

Purpose:

Supporting patients and staff as part of a multidisciplinary team by providing an additional pair of hands to assist with non-clinical activities on a specific ward.

Base: Ward based

Key tasks:

Tasks may include the following:

Support with hydration and nutrition
• Helping patients to choose meals and fill out order cards
• Offering support to serve meals, refreshments and snacks.
• Supporting patients to ensure they are drinking enough water and with assistance at mealtimes.
• Offering support or prompting patients to eat, helping to sure food is cut up, opened and accessible as required.
• Helping to feed patients (only with additional training)
• Keep patient and staff water jugs filled and provide tea and coffee
• Making drinks for staff

Befriending /patient support
• Offering support to patients – talking to, and interacting with patients to promote their wellbeing, recovery, safety and comfort on the ward.
• Supporting virtual visiting and helping patients to remain in contact with their family and friends using technology or relaying messages where appropriate
• Supporting the gathering of information for family liaison service
• Encouraging patients to get up in the morning and to go to bed at night and to occupy themselves during the day.
• Reading to patients or supporting them with individual activities, where appropriate
• Ensuring patients have the essential items they need. Liaise with response volunteers (if in place) to run errands for patients.
• Transporting self-caring/mobile patients on the ward in a wheelchair (the patient must be able to get in/out on their own) (subject to additional wheelchair training)

Cleaning and restocking of bed areas
• Clearing patient area after a patient leaves, wiping down trollies, tables, chairs in accordance with local policies and
procedures
• Supporting staff to check oxygen and suction following each change of patient
• Checking stocks of linen, calling linen room to replenish as necessary
• Helping restock PPE, equipment and supplies

Supporting patient discharge from ward
• Supporting initiation of discharge planning with new arrivals on wards
• Discussing discharge plans with patients helping to answer questions and alleviate concerns
• Supporting staff to make onward referrals and ensuring arrangements in place for patients on discharge
• Checking with the nurse in charge if any orders need to be obtained from pharmacy, calling pharmacy runners to collect where possible
• Completing a discharge checklist with patients, helping patients to call relatives
• Liaising with porters and discharge lounges when patients ready to leave the ward
• Any other tasks as directed by Registered Nurse in charge

Exclusions:

Volunteers are not expected to be involved in any of the following:
• Clinical or medical treatments of any kind
• Psychological interventions
• Moving or handling of patients
• Personal care activities including toileting and bathing
• Escorting patients off hospital premises
• Care must be taken not to give food and drink to patients without direction from a nurse to ensure patients who are on restricted intakes or have individual requirements, are not compromised
• Writing in patient notes unless explicitly directed and signed off by a nurse (e.g. updating family liaison info)

Person specification and requirements:

• Good communication skills
• Able to follow instructions
• Willingness to help and support staff and patients
• Able to liaise with professional staff at all levels
• Able to demonstrate empathy and compassion
• Adaptable and willing to learn
• Calm and composed
• Punctual and reliable
• Able to work independently and as part of a team
• Comfortable working in a fast-paced environment
• Understanding of need for confidentiality
• Commitment to uphold trust core values and NHS policies
• Comfortable in a clinical environment with patients that may be anxious, distressed or acutely unwell
• Ability to show sensitivity, tact, diplomacy and understanding especially in stressful/emotional situations
• Recognition of the importance of boundaries
• Experience of working within a multi-disciplinary team (desirable)

Training and Support needs:

• Health and Safety
• Infection Prevention and Control
• Use of Personal Protective Equipment (PPE)
• Confidentiality
• Safeguarding
• Equality and Diversity
• Local trust induction and orientation
• Any other mandatory training as specific by the trust
• Wheelchair training required if escorting patients in wheelchairs
• Additional training required to support patients with feeding

COVID-19 guidance:

In line with government advice volunteers must:
o Be healthy, fit and well
o Be under 70;
o Not be pregnant;
o Not fall into one of the population groups that are considered to be more vulnerable to COVID-19 (list here)
• All volunteers must be made aware of the need to stop volunteering should they feel unwell and to follow the latest government and NHS advice for the public especially regarding COVID-19 symptoms.
• Training, guidance and induction to be provided via elearning or virtual technology where possible
• Volunteers must be provided with the required levels of PPE in line with staff provision and following PHE guidance
• Volunteers must be trained in the usage, donning, doffing, and disposal of PPE in line with PHE guidance
• Ward based volunteers will be restricted to one ward per shift to reduce transmission risk around the hospital.

Response Volunteer

Purpose:

Volunteers will respond to direct calls/bleeps for assistance to a number of key areas as required by the trust. Volunteers will be trained to respond to requests in real time situations and have the fluidity to move around according to the daily requirements of the trust.

Base: Flexible – will move around the trust according to need

Key tasks:

Tasks may include the following:

General response:
• Collecting TTOs and take to wards/discharge lounges to enable quicker patient discharge
• Running samples to labs
• Re-stocking gel dispensers, masks, PPEs around the site
• Displaying latest information posters around the site
• Running items and patient notes in between wards
• Running errands for patients or staff to allow ward staff/volunteers to remain on wards
• Transporting small items or patient notes between wards and departments
• Delivering patient correspondence to wards (e.g. Letters for Loved Ones)
• Moving patient property (within standard operating procedures)

Escorting patients (optional, subject to additional risk assessment and compliance with IPC guidance)
• Escorting patients to appointments on foot or using wheelchairs (subject to wheelchair training)
• Escorting patients from wards to the Discharge Lounge
• Escorting patients to different departments for outpatient appointments
• Collecting, wiping down and returning wheelchairs

Exclusions:

Volunteers are not expected to be involved in any of the following:
• Clinical or medical treatments of any kind
• Psychological interventions
• Moving or handling of patients
• Personal care activities including toileting and bathing
• Escorting patients off hospital premises
• Volunteers can escort patients, but the patient must be able to get in/out of the wheelchair on their own

Person specification and requirements:

• Good communication skills
• Able to follow instructions
• Willingness to help and support staff and patients
• Able to liaise with professional staff at all levels
• Able to demonstrate empathy and compassion
• Adaptable and willing to learn
• Calm and composed
• Punctual and reliable
• Able to work independently and as part of a team
• Comfortable working in a fast-paced environment
• Understanding of need for confidentiality
• Commitment to uphold trust core values and NHS policies
• Flexible and responsive – able to think on one’s feet and to change activities quickly throughout a shift

This role may involve lots of walking around the trust, volunteers must be physically able to manage this.

Traing and Support needs:

• Health and Safety
• Infection Prevention and Control
• Use of Personal Protective Equipment (PPE) (if required for the role)
• Confidentiality
• Safeguarding
• Equality and Diversity
• Local trust induction and orientation
• Wheelchair training if required
• Any other mandatory training as specific by the trust

COVID-19 Guidance:

In line with government advice volunteers must:
o Be healthy, fit and well
o Be under 70;
o Not be pregnant;
o Not fall into one of the population groups that are considered to be more vulnerable to COVID-19 (list here)
• All volunteers must be made aware of the need to stop volunteering should they feel unwell and to follow the latest government and NHS advice for the public especially regarding COVID-19 symptoms.
• Training, guidance and induction to be provided via elearning or virtual technology where possible
• To reduce risk of transmission, Response Volunteers shouldn’t enter wards or clinical areas where at all possible– if running items to and from wards (e.g. pharmacy running), bring items to ward entrance for ward staff/volunteers to collect.
• If direct patient contact is included, such as escorting patients where social distancing cannot be adhered to, then volunteers must be provided with the required levels of PPE in line with staff provision and following PHE guidance.
• If PPE required, volunteers must be trained in the usage, donning, doffing, and disposal of PPE in line with PHE guidance

Meet and Greet Volunteer

Purpose: 

Volunteers will act as a point of contact for patients and visitors entering trust sites, helping people navigate the trust and helping to managing visiting in line with COVID-19 visiting guidelines.

Base: Public entrances to trust sites as appropriate

Key tasks:

Tasks may include the following:
• Greeting and welcome patients and visitors and identify destination
• Advise members of public on visiting policy and answer queries. Confirm compliant with visitor policy or turn away
• Ensuring IPC guidance for public is being followed such as using hand gel.
• Ensuring hand gel stations stocked
• Providing clear and accurate directional information and escorting if necessary while adhering to social distancing
• Signposting patients and visitors to wards or appointments
• Distributing patient leaflets
• Ensure public facing signage is updated and maintained in line with trust policy

Exclusions:

Volunteers are not expected to be involved in any of the following:
• Clinical or medical treatments of any kind
• Psychological interventions
• Moving or handling of patients
• Personal care activities including toileting and bathing
• Escorting patients off hospital premises
• Volunteers can escort patients, but the patient must be able to get in/out of the wheelchair on their own
• Volunteers should not involve themselves in admission or discharge of patients
• Contact with patients is limited to signposting, providing directions or escorting to a ward/department

Person specifications and requirements:

• Good communication skills
• Relate to people in a polite, friendly and courteous manner
• Able to follow instructions
• Willingness to help and support staff and patients
• Able to liaise with professional staff at all levels
• Able to demonstrate empathy and compassion
• Adaptable and willing to learn
• Calm and composed
• Punctual and reliable
• Able to work independently and as part of a team
• Comfortable working in a fast-paced environment
• Understanding of need for confidentiality
• Commitment to uphold trust core values and NHS policies

Training and Support needs:

• Health and Safety
• Infection Prevention and Control
• Use of Personal Protective Equipment (PPE) (if required for
the role)
• Confidentiality
• Safeguarding
• Equality and Diversity
• Local trust induction and orientation
• Any other mandatory training as specific by the trust

COVID-19 guidance

In line with government advice volunteers must:
o Be healthy, fit and well
o Be under 70;
o Not be pregnant;
o Not fall into one of the population groups that are considered to be more vulnerable to COVID-19 (list here)
• All volunteers must be made aware of the need to stop volunteering should they feel unwell and to follow the latest government and NHS advice for the public especially regarding COVID-19 symptoms.
• Training, guidance and induction to be provided via elearning or virtual technology where possible
• To reduce risk of transmission, Meet and Greet volunteers shouldn’t enter wards or clinical areas where at all possible – if escorting patients, handover to staff on wards/clinical areas at the entrance to relevant ward/department
• The role is not based in a clinical area in direct contact with patients, but patients will pass through the public area of the building to get in/out of the wards. Social distancing and good hand hygiene should be adhered to. If general social distancing measures can’t be implemented then use of PPE should be assessed
• If required, volunteers must be provided with the required levels of PPE in line with staff provision and following PHE
guidance
• If required, volunteers must be trained in the usage, donning, doffing, and disposal of PPE in line with PHE guidance

End of Life Volunteer

Purpose:

Volunteers will provide companionship, comfort and holistic support to patients (and their families) at end of life, including sitting with patients during their final few hours in order they have company and do not die alone.
Volunteers can also signpost families to further sources of practical and emotional support after the loss of a loved one.

Base: Ward based

Key tasks:

Tasks may include the following:

•Sitting with a patient (and/or family members/carers where visiting allowed) to provide calm and friendly support or to allow a family member the opportunity to leave the bedside temporarily.
• Sitting with patients during their final hours in place of family/carers due to visitor restrictions
• Supporting patients where appropriate and possible to receive messages or make calls to relatives on the phone or using other technology
• Escalating any concerns, including any perceived changes to a patient’s condition, to nursing staff
• Refer relatives to trust based or external sources of bereavement support
• Support with gathering and returning patients’ belongings, liaising with families to arrange collection or delivery

Exclusions:

Volunteers are not expected to be involved in any of the following:
• Clinical or medical treatments of any kind
• Psychological interventions
• Moving or handling of patients
• Personal care activities including toileting and bathing
• Escorting patients off hospital premises

Person specifications and requirements:

• Good communication skills
• Able to follow instructions
• Willingness to help and support staff and patients
• Able to liaise with professional staff at all levels
• Able to demonstrate empathy and compassion
• Adaptable and willing to learn
• Calm and composed
• Punctual and reliable
• Able to work independently and as part of a team
• Comfortable working in a fast-paced environment
• Understanding of need for confidentiality
• Commitment to uphold trust core values and NHS policies
• Comfortable in a clinical environment with patients that may be anxious, distressed or acutely unwell
• Ability to show sensitivity, tact, diplomacy and understanding especially in stressful/emotional situations
• Recognition of the importance of boundaries
• Ability to recognise when assistance is required or distance is preferred
• Experience of working within a multi-disciplinary team (desirable)

Training and Support needs:

• Health and Safety
• Infection Prevention and Control
• Use of Personal Protective Equipment (PPE)
• Confidentiality
• Safeguarding
• Equality and Diversity
• Local trust induction and orientation
• Any other mandatory training as specific by the trust
• Additional support and training in supporting patients at end of life

COVID-19 Guidance:

• In line with government advice volunteers must:
o Be healthy, fit and well
o Be under 70; o Not be pregnant;
o Not fall into one of the population groups that are considered to be more vulnerable to COVID-19 (list here)

• All volunteers must be made aware of the need to stop volunteering should they feel unwell and to follow the latest government and NHS advice for the public especially regarding COVID-19 symptoms.

• Training, guidance and induction to be provided via e-learning or virtual technology where possible

• Volunteers must be provided with the required levels of PPE in line with staff provision and following PHE guidance

• Volunteers must be trained in the usage, donning, doffing, and disposal of PPE in line with PHE guidance

• Ward based volunteers will be restricted to one ward per shift to reduce transmission risk around the hospital.

Discharge Support Volunteer

Purpose:

Providing practical and emotional support to patients whilst awaiting discharge from hospital.
Providing support to staff coordinating patient discharge in line with COVID-19 Hospital Discharge Guidelines.

Base: Discharge Lounge/hub as appropriate

Key tasks:

Tasks may include the following:

• Sitting with vulnerable patients whilst awaiting discharge
• Providing drinks and refreshments to patients where appropriate
• Providing patients with information on local services and sources of support for when they are at home
• Ensuring patients are aware of any follow up medical appointments and arrangements
• Liaising with pharmacy runners (where present) to ensure TTOs obtained
• Supporting with updating discharge information for patients
• Helping to coordinate patient transport

Exclusions:

Volunteers are not expected to be involved in any of the following:
• Clinical or medical treatments of any kind
• Psychological interventions
• Moving or handling of patients
• Personal care activities including toileting and bathing
• Escorting patients off hospital premises

Person specifications and requirements:
• Good communication skills
• Able to follow instructions
• Willingness to help and support staff and patients
• Able to liaise with professional staff at all levels
• Able to demonstrate empathy and compassion
• Adaptable and willing to learn
• Calm and composed
• Punctual and reliable
• Able to work independently and as part of a team
• Comfortable working in a fast-paced environment
• Understanding of need for confidentiality
• Commitment to uphold trust core values and NHS policies

Training and Support needs:

• Health and Safety
• Infection Prevention and Control
• Use of Personal Protective Equipment (PPE) (if required for the role)
• Confidentiality
• Safeguarding
• Equality and Diversity
• Local trust induction and orientation
• Any other mandatory training as specific by the trust

COVID-19 Guidance:

• In line with government advice volunteers must:
o Be healthy, fit and well o Be under 70;
o Not be pregnant;
o Not fall into one of the population groups that are considered to be more vulnerable to COVID-19 (list here)

• All volunteers must be made aware of the need to stop volunteering should they feel unwell and to follow the latest government and NHS advice for the public especially regarding COVID-19 symptoms.
• Training, guidance and induction to be provided via e-learning or virtual technology where possible
• Discharge Support roles should be risk assessed in line with latest IPC guidance and if required, volunteers must be provided with the required levels of PPE in line with staff provision and following PHE guidance
• If required, volunteers must be trained in the usage, donning, doffing, and disposal of PPE in line with PHE guidance
• Volunteers should be aware of and follow NHS COVID-19 Discharge Guidelines and Patient Transport Service Guidance.

 

 

Training

Volunteers can now visit the National Hub for Volunteering to access free training courses.